J.P. Morgan Chase
Launching a new line of business
Led design of Chase’s auto refinance offering, now generating $6M/month.
AT&T
Overhauling an activation experience
Redesigned AT&T’s phone self-activation, cutting time and support calls by half.
Play for People Skills
Shifting a deeply ingrained mindset
Created a 0-1 experience on soft skills, lifting awareness + motivation to improve.